Batho
Pele: Dead or Alive − Part One
People do understand that certain
principles have to be in place, namely:
- · A high standard of professional ethics
- · Impartial, fair and equitable provision of services without bias
- · Effective use of resources
- · Accountable people who foster transparency
- · Cultivated good human resources managements
But does this really happen and how
do people demonstrate their understanding of the Batho Pele principles or even
better, how do they apply these principles in their respective work areas? Do
they use the appropriate language and attitudes when dealing with members of
the public? Can the Batho Pele principles really deliver and empower people in
delivering services to the public?
We are overlooking the importance and
impact of courageous communication in the workplace. Put character first and
start with the seven courageous conversations. This will ensure the following
outcomes:
- · Well-defined goals for more effective communication
- · The ability to tolerate an open environment for real conversations
- · Skill to communicate by using the CLEAR process
- · Stronger relationships through powerful relationship-led communication
- · A better understanding of different communication styles
- · Facilitation of different roles and expectation in team and meeting conversations
- · Understanding of emotional intelligence in difficult situations.
Make sure that the Batho Pele
principles are operationalised through the 49 character qualities, that these
standards are indeed in place and that all staff abide by the set of character
qualities.
Contact Dr Mario Denton at marden@mweb.co.za
for implementation of Character-based leadership principles in your
organisation.
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