Wednesday, March 23, 2016

Competent versus relevancy: Spot where you are on those burning organizational issues

Discover exciting new analytic ways to help you spot your burning team or organizational issues.

Finding and fixing real issues are not only one of the most essential functions a business leader can perform, but one of the most consistent challenges as well. After all, the right issues provides unique insights to your business strategy, and sees unexpected snags as opportunities to improve—all while keeping the wheels turning smoothly. 

Top performers at any organization have a few things in common. These employees are highly engaged, flexible, reliable, eager to improve, and in tune with your corporate culture. They aren't satisfied merely doing things the way they've always been done, and are often the best candidates to streamline outdated processes.

Click on the following link and do your assessment to determine where you are not focusing on relevant issues or if you are not competent in those selected areas

Tuesday, March 22, 2016

Trust, Conflict, Transparency, Ethics and Fairness Have you ever measured the above aspects in the workplace?

“ The future of our beautiful nation, a nation with such vast potential, is dependent on all of us as a “silent majority” to do our best to learn from, select, develop and support courageous and moral leaders.

Friday, March 18, 2016

Leadership: Are we busy with cloning or clowning?

I have seen and experienced various leadership programmes in my career as group HR manager, industrial psychologist, facilitator, father, consultant, coach and Business School Lecturer. It seems to me that today the focus is still on the cognitive levels and latest fads and that we are trying to fix leadership problems from the MIND drive.

Thursday, March 17, 2016

Energy-givers, energy-wasters and energy-takers in the workplace

Look around you and you’ll see three kinds of people – those who hate their work, those who just tolerate their work, and see it only as a paycheck, and finally, those who love their work, and relish it. See also the website

Sunday, March 13, 2016

Work/LIfe Balance versus Life /work balance

Here are my suggestions

1. An organisational balanced scorecard without a personal balanced/wellness scorecard will never get off the ground.  It is like flying an aeroplane with only one engine or one propeller
2. Send all your managers on a management simulation annually.  Why

Sunday, March 6, 2016

Blind spots within a team environment

 Blind spots are a reality in the modern business environment. This problem affects both the executive manager and the organisation he or she is leading.   Blind spots make us miss what is right before our eyes. Blind spots are “…those areas that involve unconscious incompetence - we don’t know that we don’t know. 

Monday, February 1, 2016

Repeat Business: Do service excellence the character way

Hello Dr. Denton,

I am glad to know you arrived safely.

This is to say thank you for the wonderful learning experience. Frankly this is by far, one of the best training sessions I have been to.  I was particularly impressed with the style of teaching; mixed with lots of real cases that touch the very core of the subject. I believe this is the beginning of revolution and I am glad to be part of it. I look forward to further sessions with you either in SA or Ghana.

There are key moments in life that are turning points; this was one of them. 
I can’t wait to share the knowledge with my colleagues and other associates.

Best regards!

Harry A. Oppong,
Business Dev't Manager,

Prudential Bank Limited,

Advanced Service excellence - The character and strengths way of doing things

Dear Mario,
Thanks so much for the inspiring sessions you had with us. The entire training programme was very educative, interactive and thought provoking. I was personally impressed about your presentation skills, the videos, the group discussions and the words of inspiration each time you spoke. I have been greatly informed and would pass it on to all that are willing to hear and learn.

You are a great teacher, lecturer and very selfless individual. I thank you most greatly for the opportunity to listen to you and learn from you as well. It is my prayer that my colleagues and I would have another opportunity to be with you.  Thank you and May God Bless you and the family

Best regards

Mary Owusu-Brefo (Mrs)
Customer Service Unit
National Investment Bank Ltd
37 Kwame Nkrumah Avenue, Accra