Burning issue 1: The service excellence in our country is becoming a major concern
It is evident to notice that the service standards are dropping and the reasons often given is that it is due to poor leadership and a lack of accountability.
This may sound right but we need to dig deeper to the character flaws of poor service. We cannot continue to allow simply a drop in service standards. But how does one fix it? Start looking at your customer excellence from a character point of view. Equip your team with character-based training and motivation so they can provide better-than-expected service on the telephone, online, and in-person by putting character first.